Help Center
HOW CAN WE HELP?
Find answers to common questions about orders, shipping, and our custom-made process.
1. Before You Order
Do I have to pay for shipping?
Shipping costs depend on your delivery address and the quantity of items ordered. The exact price will be calculated and displayed at checkout. Remember, we offer FREE Shipping on orders over $150! See our Shipping Policy for details.
Do you offer Express Shipping?
Yes, Express Shipping is available for select countries. If your location is eligible, the Express option will appear at checkout. This is the fastest way to get your gear.
Can I place an order over the phone?
For security reasons, we do not accept phone orders. All purchases must be made directly through our secure website to ensure your payment data is encrypted and protected.
International Shipping & PO Boxes
- International: Yes, we ship globally! Delivery typically takes 10–15 business days.
- PO Boxes: Yes, we deliver to PO Boxes.
- Military (APO/FPO): Sorry, we currently do not support delivery to military addresses.
How do I use a Discount Code?
Discount codes must be applied at the checkout page before you complete your purchase. We cannot apply discounts retroactively to successful orders. Only one code is allowed per order.
2. Shipping & Delivery
How do I track my order?
Tracking info is sent via email once shipped. You can also use our Track Order Page or visit 17track.net. Please allow 3–5 business days for the carrier system to update the first scan.
My tracking number isn't working/missing?
First, check your Spam/Junk folder. If you have an account, log in to view your Order History. If it has been more than 5 days since your shipping confirmation and tracking is still not found, please contact support@littleowh.com.
Lost or Delayed Packages
Please check with your local carrier first. If the issue is not resolved, contact LittleOwh support immediately for assistance.
3. Payments & Billing
Accepted Payment Methods
We accept Visa, Mastercard, American Express, Discover, and PayPal. For more details on our secure checkout, visit our Payment Policy.
When will I be charged?
You will be charged immediately upon successfully placing your order. This secures your item in our made-to-order production queue.
Why was my payment declined?
Common reasons include:
- Mismatch in cardholder name or billing address.
- Card not enabled for international payments (we are US-based).
- Insufficient funds or daily limit exceeded.
- Checkout session timed out.
Is my payment information secure?
Absolutely. All transactions are encrypted via SSL and processed through PCI-compliant gateways. LittleOwh does not store your credit card data. Learn more in our Privacy Policy.
Unauthorized Transactions
Please verify with family members or your bank first. If you confirm a transaction was unauthorized, contact support@littleowh.com immediately so we can assist.
4. Order Changes
Canceling or Modifying Orders
You have a 2-hour window to cancel or modify your order (e.g., change address/size) without penalty. After this, the order enters production. See our Cancellation Policy for more info.
Do you offer Exchanges?
Because our items are custom-made, we do not support traditional exchanges (e.g., swapping sizes). However, if your item is defective or incorrect, we will send a replacement.
5. Refunds & Replacements
How to Request a Refund/Replacement
Email us with clear photos of the product and a detailed description of the issue. In most verified defect cases, we will issue a refund or send a replacement without requiring you to return the defective item. Check our Refund Policy.
Timeline for Refunds/Replacements
- Refunds: Processed within 3–5 business days after approval.
- Replacements: Produced and shipped within 7–10 business days.
6. Security & Privacy
Is my personal data safe?
Absolutely. We use SSL encryption and follow industry-best security practices. We do not store your full credit card info. Learn more in our Privacy Policy.
Do you use Cookies?
Yes, we use cookies and analytics tools to improve your shopping experience and site functionality.
7. Product Quality
Quality Assurance Process
Every product undergoes a strict Quality Assurance (QA) inspection before shipping to ensure it meets our high standards. Learn about our commitment in the About Us page.
Where are your products made?
LittleOwh partners with trusted manufacturing and printing facilities in the USA, China, and Vietnam to fulfill our made-to-order items, ensuring the best quality materials and craftsmanship for each product type.
8. Contact & Support
How do I contact support?
You can email us at support@littleowh.com or use our Contact Page. We typically reply within 24 hours.
Report Suspicious Activity
If you receive any suspicious emails or messages claiming to be from LittleOwh, please report them immediately to our support team for verification.
Still have questions?
We’re here to help! Our team typically replies within 24 hours.
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| Email: support@littleowh.com | |
| 24/7 Customer Service! | |
| Address: 1901 Energy Ct, Gillette, WY 82718, USA. | |
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| Mon – Sat, 9AM-5PM EST -8 |
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Fair Use Statement
Our anime-inspired products are original fan-made designs by LittleOwh, not official merchandise. All anime characters and series remain property of their respective copyright holders. Created with love for the anime community.
