FAQs

Frequently asked questions and concerns

Delivery Time = Processing time + Shipping time

We process orders on business days which are Monday through Friday, Eastern Standard Times, and exclude holidays observed by the Post Office: New Year's Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.

Processing Time: 10 – 15 business days (in regular seasons) or more depends on holiday seasons.

Standard Shipping: 7 – 14 business days (in regular seasons) or more depends on holiday seasons or disease.

International Shipping: 1 – 4 weeks (in regular seasons) or more depends on holiday seasons.

At the moment, our shipping cannot deliver to US Military bases. We apologize in advanced for this inconvenience.

Shipping time depends on your location.

⋆ For United States orders, please allow 7-14 business days (average) for the items to arrive.

⋆ For Canada, Australian, and New Zealand orders, please allow 14-26 business day (average) for items to arrive

⋆ For United Kingdom orders, please allow 4-6 weeks for your order to arrive. Due to custom policies of United Kingdom, our deliveries to the U.K take the longest.

⋆ If your order hasn’t arrived in the estimated delivery times, please contact our support team at support@littleowh.com.

Littleowh ships products worldwide every day. Shipping is available for many countries around the world.

Since we have several different warehouses worldwide, not all items are stored in one place. When you order multiple items at a time, each item will be shipped out separately. So you will probably receive one item before the next. Don't panic if you don't receive all of your items at once…they will get to you! :-)

Littleowh adheres to high industry standards to protect your personal information with the best security solutions.
Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology), widely used on the Internet to process payments securely.

If you change your mind about your purchase, please sending us an email to support@littleowh.com and provide your order number and the modification you would like to make. We’ll confirm once the change or cancellation has been completed.

Your order is only eligible to be canceled and modified within 02 hours of placing the order. After that time, the charge is locked for processing and can no longer be canceled.
Please be informed that a management and transaction fee (20% of your total order value) will be applied for the cancellation.

Tracking numbers are included in your shipping confirmation email. Alternatively, you may use the below links to track down your parcel(s).

https://www.usps.com/ (for US customers only)
https://www.17track.net/en
For further assistance, please contact our Customer Service through email support@littleowh.com

I tracked down my order and the status says Return to Sender, what should I do?

In the event that the parcels were returned to us, please contact us immediately so we can arrange to send you a replacement. For UAE / HK customers, please ensure to provide your PO Box or Zip Code (whichever is available) so your local post office can deliver your order(s) to your mailbox or doorstep.

The tracking site says Delivered but I haven’t received my order yet.

Please note that we provide a tracking number to each customer. It is the customer’s responsibility to track down their orders. Kindly contact your local post office if the parcel arrived at your destination country. Please contact our Customer Service for further assistance. We are not responsible for any stolen packages.

Return Address: Sharon Hoang 1752 NW Market St #4649 Seattle WA 98107, United States

Head Office: 92A Tran Quoc Toan, Ward 8, District 3, HCMC, Vietnam

Yes
⋆ 9.1 First you need to send us the product you want to customize via mail support@littleowh.com
⋆ 9.2 In the email you clearly state the idea you want to customize, the more detailed the better
⋆ 9.3 We will base on your descriptions and requirements to customize according to your requirements, then we will send the results back to your email

EXCHANGES (if applicable)

Note: Your order is only eligible to be modified within 02 hours of placing the order. After that time, the order is locked for processing and can no longer be modified or exchanged.

We only replace items if they are defective or damaged or our faults in production and shipping. If you need to exchange it for the same item, send us an email at support@littleowh.com. Our customer service team will review your claim. If your claim is approved, we will provide you with a return address.

CANCELLATIONS

If you change your mind about your purchase, please sending us an email to support@littleowh.com and provide your order number and the modification you would like to make. We’ll confirm once the modification or cancellation has been made.

Your order is only eligible to be cancelled and modified within 02 hours of placing the order. After that time, the order is locked for processing and can no longer be cancelled.
Please be informed that a management and transaction fee (1.5% of your total order value) will be applied for the cancellation.
Full refund only applies to switching orders.

Once you place new orders, our system will automatically cancel old orders and refund 100%.

Contact us:

Head Office: 92A Tran Quoc Toan, Ward 8, District 3, HCMC, Vietnam

United States:

Address: 1752 NW Market St #4649 Seattle WA 98107, United States

Contact: support@littleowh.com

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