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Cancellation & Exchange

Littleowh Cancellation & Exchange Policy

Order Flexibility

CANCELLATION & EXCHANGE POLICY

Effective Date: July 5, 2025 Last Updated: Jan 1, 2026

At LittleOwh, our products are handcrafted and made-to-order. Our production process begins shortly after an order is placed. This policy outlines when orders can be canceled or replaced.

Strict Cancellation Rules

Time Limit: You have strictly 2 hours after placing an order to cancel.
Processing Fee: A non-refundable 3% transaction fee applies to all refunds.
Method: Email subject must be "CANCEL ORDER + [Order Number]".

1

Order Cancellation Policy

1.1 Cancellation Window

You may request to cancel your order within a strict two (2) hour window after the order is placed. Once this window has closed, your order is automatically transmitted to our production facility, and we are unable to fulfill cancellation requests.

1.2 How to Cancel

To initiate a cancellation, you must contact our support team immediately at support@littleowh.com.

Subject Line: Must include "CANCEL ORDER" followed by your Order Number.
Note: Requests sent via social media may not be processed in time.

1.3 Cancellation Fees

A non-refundable 3% management and transaction fee will be deducted from your total refund amount. This fee covers non-recoverable costs imposed by payment processors.

2

Exchange Policy

2.1 No Traditional Exchanges

Due to the custom-made nature of our products, LittleOwh does not offer traditional exchanges. We do not maintain a warehouse of pre-made stock, and therefore cannot restock or resell items.

2.2 Replacement for Errors

In lieu of exchange, we provide a Replacement Policy for items with manufacturing defects, incorrect designs, or significant damage. We will send a replacement free of charge.

3

Replacement Claims Process

To be eligible, contact us within 30 calendar days of delivery.

3.1 Required Evidence

Photos of specific issue/defect.
Photo of the shipping label.
Brief description of the error.
Your Order Number.

3.2 No Return Required

In verified cases of production/shipping errors, you are not required to return the defective item. This saves time and reduces environmental impact.

4

Eligibility & Exceptions

Late Requests

Requests beyond 2 hours are denied as items have entered production.

Buyer’s Error

No replacements for wrong size selection or incorrect addresses.

Sale Items

Promotional items are non-exchangeable unless damaged.

5

Questions and Support

Our customer service team is available to assist you with any questions regarding your order status or this policy.

Need Assistance?

Contact Support

support@littleowh.com

Mon – Sat, 9 AM - 5 PM EST

Corporate Info

1901 Energy Ct, Gillette,
Wyoming 82718, United States.

Note: This policy is designed to work in conjunction with our Return & Refund Policy and Terms of Service. LittleOwh reserves the right to decline any request that does not meet the conditions outlined above.

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Fair Use Statement
Our anime-inspired products are original fan-made designs by LittleOwh, not official merchandise. All anime characters and series remain property of their respective copyright holders. Created with love for the anime community.

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